Product FAQ

How can I transfer video onto my phone?

To access the recorded footages on a computer. Remove the micro SD card on the digital rearview mirror, insert the micro SD card into an adaptor then plug into the computer’s USB port. If your default media player cannot play the video files please download and install VLC media player for free here.

If your device has Wi-Fi feature please download the Acumen application on Google Playstore and iOs App store and follow the steps below.

  1. Go to your Acumen device’s settings, turn on Wi-Fi.
  2. On your phone connect to the Wi-Fi network listed on your Acumen device with provided password
  3. Go to the Acumen App
  4. Tap connect device
  5. Tap the Playback page to access and download footages

How long does the battery last?

  • The XR10 Digital Rearview Mirror needs to be connected to power with the included power cable.
  • Hardwiring kit is also available for the dash cam to be wired to vehicle’s battery in order to have constant power. Simply connect the wires to your vehicle’s fuse box, red wire to the accessory port (ACC), yellow wire to constant power, and black wire to ground.

What type of memory card do I need?

Micro SD card. We recommend a micro SD card class 10 or above so the device can efficiently read and write data.

Is there parking mode? Will it drain my car's battery?

If the included 12v cigarette power cable is used the dash cam’s impact sensor will trigger a short video recording when an impact is sensed when the car is parked, then return to standby mode so that the device will not drain your vehicle’s battery.

If a hardwire kit is used then the digital rearview mirror can record time lapse video for up to 24 hour at 5 fps even when the car is off.

How do I reset my dash cam?

There is a small reset button located on the back of the digital rearview mirror where you can access with a small pin.

How do I resolve error message "Rear camera undetected"?

Unplug and re-plug the rear camera from the rear camera cable. Unplug and re-plug the rear camera cable from the device.

Make sure the rear camera is plugged in before turning on the device.

If the error message continues to appear please contact our customer service.

Where can I get an Acumen Digital Rearview Mirror?

You can find Acumen Digital Rearview mirror on Amazon.

You can also use our product map to see if there are any of our authorized retailers are near you!