Complete the Warranty Form below to extend your product warranty for another year!
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ACUMEN is committed to delivering the best quality. Our products are covered by a comprehensive warranty.
ACUMEN’s products are warranted to be free from defect in material and workmanship for a period of one year after its delivery date under normal use. This warranty extends only to the original Buyer with original proof of purchase.
Buyer is responsible for its End Users. Buyer shall handle all End User disputes or cases. Buyer may contact ACUMEN to discuss remedies, but Buyer may not refer an End User directly to ACUMEN in regards of any defects, damages, shortages or other nonconformance of the Goods.
The WARRANTY REPAIR listed below:
- Main parts
- Car Charger
This warranty does not cover products determined by ACUMEN to be damaged by any of the following:
- Accident, misuse, abuse or alteration
- Use with unauthorized accessories or use other than as instructed
- Connecting to incorrect current and voltage
- Any other conditions beyond our control
PROCEDURE TO MANUFACTURER:
Email an ACUMEN salesperson with the following information to obtain an RMA number from manufacturer – Model number, PO number, contact person with phone and fax number, shipping address (where to ship after repair), and detailed description of problem symptoms.
ACUMEN will provide a prepaid label for the return of claimed Goods if the departure location of claimed Goods are within the contingent 48 US states. Buyer must return the claimed Goods within 15 calendar days. Upon receipt of claimed Goods, ACUMEN will provide a diagnosis to the Buyer within 5 business days. ACUMEN will repair or replace the claimed Goods upon providing initial diagnosis within 30 calendar days.
Ship units to the manufacturer in the original container with all accessories and label RMA number on the box to:
ATTN: RMA Department
20545 E Walnut Dr N, Diamond Bar, CA 91789